Terms of Service

Jovillenne is a service operated by Kigen Technologies ("Kigen Technologies", "we", "us", "our"). These Terms of Service govern your access to and use of the Jovillenne website, application, and AI companion services (collectively, the "Service").

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. About Jovillenne

Jovillenne is an AI-powered companion designed to support wedding planning. She is a software product, not a human, not a therapist, not a licensed professional. Kavell is a companion designed for your partner, offered as part of For both of you. Both companions use artificial intelligence to carry conversation context, provide planning support, and assist with vendor-related communication.

Jovillenne and Kavell are tools to support your planning process. They do not replace professional legal, financial, medical, or mental health advice.

2. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract to use the Service. By using the Service, you confirm that you meet this requirement.

3. Plans and Billing

Plans

We offer these plans:

• For you: a monthly subscription for one person.
• For both of you: a monthly subscription for two people, the plan owner and the partner they invite.
• For the whole wedding: one payment for 12 months, for both partners. It is not a subscription and nothing renews. If you buy it while you have a monthly plan, the monthly plan is cancelled straight away, the paid time you have left is kept, and your 12 months start at the end of it.
• Your wedding map: one payment for one guided wedding map session, open for 7 days, and the designed map of your wedding to keep.

Prices are set per country and shown in your local currency, plus applicable tax (VAT, GST or sales tax), before you pay.

Billing

Monthly plans are billed monthly from the date of your first payment, and by subscribing you authorise recurring monthly charges to your payment method. For the whole wedding and Your wedding map are charged once and never renew. Payments are processed by Stripe or Cashfree depending on your region.

Cancellation

You may cancel a monthly plan at any time. Cancellation takes effect at the end of your current billing period. For the whole wedding and Your wedding map end on their own at the end of their term.

Refunds

You can request a full refund within one hour of a payment. After one hour, payments are non-refundable. We do not issue partial refunds. If your payment card is from a region with a different price, we cancel the plan and refund the payment in full automatically. Gifts have their own refund rule, set out in section 4.

Pausing

You may pause a monthly subscription for 1, 2 or 3 months, chosen when you ask for the pause. You can pause for at most 3 months in any rolling 12-month period. The pause starts at the end of your current paid period, and you keep full access until then. You may cancel a scheduled pause before it starts.

You are not charged while your subscription is paused. Your conversation memory and data are kept, and you can still read your existing conversations, but you cannot start new conversations or use other features until the plan resumes. On For both of you, your partner keeps their place and is paused with you.

Your subscription resumes automatically on the date shown when you paused, and the next monthly charge is taken on that date. You may resume early at any time: you are charged that day and a new monthly billing period starts from then. If you cancel while paused, the subscription ends straight away.

For the whole wedding and Your wedding map are one-time plans and cannot be paused. Jovillenne is not yet sold in India. When India opens, pausing will not at first be available for subscriptions paid through UPI AutoPay.

Price Changes

We may change subscription prices with at least 30 days' notice. If you do not agree, you may cancel before the new price takes effect.

4. Gifts

What you can give

You can give For the whole wedding or Your wedding map as a gift. Monthly plans cannot be given, so no one carries a renewal on someone else's behalf. You do not need a Jovillenne account to buy a gift.

How a gift works

A gift is a single-use gift code for one plan. It is not tied to an email address: whoever opens it with the code receives it. You choose how it reaches the recipient: we email it to her now, or on a date you choose up to 90 days ahead, or we email you a printable card so you can give it yourself. You can add a message of up to 280 characters.

The gift starts when she opens it, not when you buy it: For the whole wedding runs 12 months from that day, and a wedding map session is open for 7 days from that day. If she already has a monthly plan, it is switched over to For the whole wedding as described in section 3; if she already has For the whole wedding, it is extended by 12 months. A gift of Your wedding map can be opened once any map session she already has is closed.

The 12-month window

A gift can be opened for 12 months after it was bought. While it is unopened, we remind her if we emailed it to her, and later we remind you. A gift that is not opened within 12 months expires and is not refunded.

Who pays and who owns

You are the payer: the receipt, invoice and any refund are yours. Once she opens the gift, she owns the plan: she manages it and invites her partner, and you have no access to her account. You can see only the gift's status (scheduled, delivered or redeemed, and the date). Until it is opened you can change the recipient's email or send it again; sending it again replaces the code, and the old code stops working.

Gift refunds

An unopened gift can be refunded in full within 14 days of purchase. After it is opened, the usual rule in section 3 applies: a full refund within one hour of it being opened. A refund cancels the gift code, and if the gift was already opened, it ends her access to the plan.

Price and region

You pay the price of your own country, in its currency, and the region check in section 3 applies to your payment card. The recipient can live anywhere.

Fair use

Gift codes cannot be guessed and work only once. A gift cannot be opened with the buyer's own account, and we limit attempts to open gifts. We may cancel a gift that was bought or opened in breach of these Terms.

5. Your Account and Data

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

Conversations you have with Jovillenne or Kavell are stored to provide continuity of service. This is a core feature. Your conversation data is not sold to third parties, shared with vendors, or used to train models without your explicit consent.

On For both of you, Jovillenne and Kavell operate as separate companions with separate conversation histories. Only operational information is synchronised by default. Emotional conversations and personal disclosures remain private unless you choose to share them.

You may download your data or delete your account at any time in You → Privacy in the app, or by contacting [email protected]. We will action deletion requests within 30 days. Our Privacy Policy explains what we collect and how we use it.

6. Acceptable Use

You agree not to use the Service for any unlawful purpose, attempt to reverse-engineer or scrape the underlying models, generate harmful or deceptive content, share your account outside of the intended use of For both of you, or attempt to circumvent any security measures or access controls.

7. AI Limitations and No Professional Advice

The Service uses artificial intelligence. AI can make mistakes, produce inaccurate information, or misunderstand context. You should use your own judgement before acting on anything Jovillenne or Kavell says.

The Service does not provide legal, financial, medical, or mental health advice. Nothing in the Service constitutes a professional-client relationship of any kind.

8. Intellectual Property

The Service, its design, software, and content (excluding your conversation data) are owned by Kigen Technologies or its licensors. You retain ownership of any content you provide. You grant Kigen Technologies a limited licence to store and process that content solely to provide the Service to you.

9. Third-Party Services

The Service integrates with third-party services including payment processors (Stripe, Cashfree) and infrastructure providers. Your use of those services is subject to their own terms and privacy policies. We are not responsible for third-party services.

10. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted access, error-free operation, or any particular outcome from using the Service.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Kigen Technologies and its affiliates will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Service. Our total liability for all claims will not exceed the total subscription fees you paid to us in the 3 months preceding the claim.

12. Termination

We may suspend or terminate your access if you violate these Terms or pose a risk to other users or the Service. We will give you notice where reasonably practicable. Upon termination, you may request export or deletion of your conversation data.

13. Changes to These Terms

We may update these Terms from time to time. We will post updates on the Site with a revised effective date. If changes are material, we will notify you by email or within the Service. Continued use after changes take effect means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of Malta, without regard to conflict of law principles. Any disputes will be resolved in the courts of Malta.

15. Contact

Kigen Technologies (operator of Jovillenne)

Customer support: [email protected]

Partnerships & enquiries: [email protected]

Address: 34, Triq Wied Ghomor, San Giljan, STJ 2043, Malta